Tuff Karts

At Tuff Karts, Innovative American Manufacturing Solutions is what we do best.

Innovative American Manufacturing Solutions

Search

Warranty Policy

Get the Latest Information About Your Tuff Karts Warranty Here. Find Warranty Information, Request a Repair for Consumer or Business Products.

This limited lifetime warranty (the “Limited Lifetime Warranty”) protects only the original end-user (“you” or “your”), and is not transferable. The Limited Lifetime Warranty is applicable only in the country in which you originally purchased your Tuff Karts Product (the “Product”).  Any attempt to transfer this warranty shall immediately make this warranty void.

Tuff Karts, LLC (“Tuff Karts”) is the manufacturer and through its local subsidiary, warrants to you that the Product (including accessories and components) will be free from defects in workmanship and materials for the usable life of the original product from the date of retail purchase by you (the “Warranty Period”).Tuff Karts Limited Lifetime Warranty

The Tuff Karts branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship of the product. Products with a Limited Lifetime Warranty are covered as long as the original purchaser owns the product. If the Tuff Karts Product is no longer available, replacement may be made with a similar product of equal or greater value, at Tuff Karts, sole discretion. This Limited Warranty will not apply to any repaired product. This Limited Warranty is not transferable from the original purchaser to subsequent owners, and the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.

 If you discover a material or manufacturing defect, we will replace or repair the item at our discretion and in accordance with local law and our current warranty claims process. Warranty claims MUST be accompanied by an acceptable proof of purchase from an authorized Tuff Karts retailer. Purchases from an unauthorized retailer will not be considered or processed.

The Limited Lifetime Warranty does not cover normal wear, acts of God, abuse, misuse, neglect, accidents, mishandling, unauthorized repair or modification in design or function which would ultimately render the limited lifetime warranty void. If a product is damaged during shipping or transport, you should report such damage to the operator or carrier, as this damage is not covered by the Limited Lifetime Warranty. We cannot be held responsible for loss, damage or cost resulting from the use or loss of our products.

NOTE: The general wear and tear, including but not limited to, the breakdown of colors (finish), materials over time, and acts of God are not considered a material or manufacturing defect and are not covered by the Limited Lifetime Warranty.

We will NOT honor fake or fraudulent warranty claims and reserve the right to reject any warranty claims which we suspect, in our sole discretion, to be fraudulent.

How To Make a Limited Lifetime Warranty Claim:

To make a claim, do NOT return your Tuff Karts product to our authorized retailer. Retailers are not authorized to provide service under this warranty. Instead, complete the online submission form and send it to us with a copy of your purchase receipt to support@tuffkarts.com and request a Return Merchandise Authorization Number (“RMA Number”).

DO NOT SEND ANY PRODUCTS TO TUFF KARTS WITHOUT A VALID RMA NUMBER. UNAUTHORIZED RETURNS WILL BE REJECTED

  1. Write the RMA Number in a visible place on the outside of the package.
  2. Enclose a Valid Proof of Purchase and the reason for the return inside the package.
  3. Send the Product with RMA Number and Valid Proof of Purchase to the Tuff Karts support address provided by Tuff Karts customer support.

We encourage you to send your Tuff Karts product by a prepaid and traceable method (such as USPS Priority Mail, DHL, Fed Ex or UPS), as Tuff Karts is not responsible for lost, stolen or damaged packages. Any expense claimed under this Limited Lifetime Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to Tuff Karts, as well as any applicable customs, duties or taxes in relation to the claim). If the Product is properly returned under the terms of this Limited Lifetime Warranty, Tuff Karts will be responsible for postage expenses for shipping the Product back to you (but not any U.S. customs charges, duties, or taxes). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged. Risk of loss or damage in the returned Product only passes to Tuff Karts when the Product is received by Tuff Karts and Tuff Karts shall not be responsible for items lost in transit to us. In the event that the procedure herein is not followed, Tuff Karts reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.

Returns Not Covered by this Limited Lifetime Warranty:

Tuff Karts will NOT process any claims that do not meet the requirements of this Limited Lifetime Warranty, including, but not limited to, a returned Product that:

  • lacks a valid RMA Number.
  • Does not have a valid Proof of Purchase enclosed.
  • does not have a defect covered by this Limited Lifetime Warranty.
  • Acts of God.

What is a Valid Proof of Purchase?

For any Limited Lifetime Warranty claim to be processed, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:

  • A dated sales receipt from an authorized Tuff Karts Dealer or Retailer. The receipt must show the Product description and price.
  • A dated official e-mail from an authorized online Tuff Karts Dealer or Retailer confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
  • An order number from the Tuffkarts.com web site.

Some examples of a non-valid Proof of Purchase include:

  • The UPC bar code from the box.
  • A picture of the actual Product.
  • A Certificate of Authenticity.
  • Receipts from non-authorized Tuff Karts Dealers.
  • Receipts from any online auction sites, liquidators or clearance houses.
  • A receipt or order number from any vendor other than Tuffkarts.com.
  • Cancelled checks.
  • Credit card statements.

Tuff Karts reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

What if I don’t have a Proof of Purchase?

If you purchased directly from tuffkarts.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number, we may be able to locate it using your name, address and e-mail address.

If you purchased from a Tuff Karts dealer or retailer, contact the dealer or retailer and see if they can provide a copy of your receipt. They will often have your purchase history on file and will be able to supply a copy of the receipt for you.

If the Product was purchased online, be sure to check your e-mails history. The dealer or retailer should have sent you a confirmation page showing that the Product has been shipped to you.

If the Product was a gift, we suggest you ask the purchaser to provide you with a receipt. You may also ask them if they could handle the Limited Lifetime Warranty process for you if asking for the receipt is not appropriate.

Why does Tuff Karts require a valid Proof of Purchase?

Tuff Karts must confirm that the Product falls within the applicable Limited Lifetime Warranty period. We also need to verify that the Product was purchased from an authorized dealer or retailer of Tuff Karts Products.

Products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Tuff Karts will not be able to honor a Limited Lifetime Warranty on Products not purchased from an authorized dealer or retailer. If you have purchased the Product from an unauthorized dealer, all support and Limited Lifetime Warranty issues should be directed to that dealer.

Tuff Karts has these policies in place to protect our valued customers, dealers, and retailers.

What happens if a product is discontinued?

Per Tuff Karts Limited Lifetime Warranty, if the defective product is discontinued, end of life, or out of stock, Tuff Karts will replace it with a newer model, or we will refund the purchase price of the unit, less a reasonable usage charge. Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products.

How to Obtain Service

If you believe the Tuff Karts Product may be defective, you may contact Tuff Karts, at (321) 966-TUFF (8833).

Tuff Karts, warranty obligations are conditioned on the owner:

(a) notifying by calling the number above during the Warranty Period and providing a description of the alleged failure;

(b) reviewing and completing the Warranty Claim Form;

(c) shipping the product along with the completed Warranty Claim Form, at owners’ expense, Freight prepaid and Insurance required, to:

Tuff Karts
Attention: Tuff Karts Products Service Department
7901 4th Street N STE: 300
St. Petersburg, FL 33702-4399

for repair or replacement. A copy of proof of purchase from an authorized retailer must also be included with the shipment to confirm the product has not been transferred to another party from the original purchaser. Maintain the original receipt for future reference. (NOTE: PO BOXES are not valid return addresses due to carrier restrictions). Unless otherwise specified herein, Tuff Karts, will bear all costs of return shipping to owner.

HOWEVER, Tuff Karts, will have no warranty obligations with respect to a returned Tuff Karts Product, including but not limited to costs of return shipping to owner, if Tuff Karts, determines, in its sole discretion after examination of the returned Tuff Karts Product, that this Limited Warranty does not apply to the Tuff Karts Product for any of the reasons set forth in the What is Not Covered Section above.

Service Communications

All Limited Lifetime Warranty communications should be directed to Tuff Karts, by calling (321) 966-TUFF or via email to support@tuffkarts.com.

DISCLAIMER OF WARRANTIES

EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TUFF KARTS, DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TUFF KARTS, ALSO LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF THIS LIMITED WARRANTY.

LIMITATION OF DAMAGES

IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL TUFF KARTS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, AND TUFF KARTS TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.

State or Non-U.S. Law

Some states and/or non-US jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this limited warranty will not apply to the extent prohibited by applicable law.

Privacy Policy

A detailed statement regarding measures to preserve the privacy of information submitted in connection with communications regarding your Tuff Karts Product is available at https://tuffkarts.com/privacy-policy/.

We invite you to Contact Us to ask questions, provide feedback, report a problem, or get a quote for your custom application.