Tuff Karts

At Tuff Karts, Innovative American Manufacturing Solutions is what we do best.

Innovative American Manufacturing Solutions

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ORDER PROCESSING

SECTION 1: ORDER PROCESSING

As soon as you place your order with Tuff Karts you will receive an order confirmation via e-mail. This means that we have received your order in our system and is going through (3) stages; (1) payment authorization; (2) shipping verification; and (3) packaging for shipment. As soon as we receive your order we will automatically reach out to our shipping department to pull the product from inventory and begin processing your order. If the item is currently on backorder or out of stock we will void the pre-authorization and contact you via e-mail. If product is available for immediate shipment (within 1-2 business days) we will process the charges and submit the order for shipment.

PLEASE NOTE:

All orders are processed in the order in which they are received. Each product purchased online requires a specific processing time before your order can ship from our facility. This processing time may vary during high volume order periods. Orders are approved once payment has been received and all shipping and billing information have been verified. This process is usually completed within two (2) business days, however under extenuating circumstances may take up to four (4) business days. Delivery expectation also varies based on the shipping method you choose at checkout and is calculated by business days. Business days do not include weekends or holidays.

All orders within the U.S. are shipped via USPS Priority Mail or UPS ground with signature receipt confirmation required upon delivery by customer. If you would like your order delivered “Next-Day Air”, please let us know before placing your order. 

SECTION 2: BILLING

We accept Visa, MasterCard, Discover and Bank Wire transfers (on approved dealer/distributor accounts). All online orders are processed through 128-bit SSL encryption to protect your credit card information during your online transaction. All prices are listed in U.S. dollars.

SECTION 3: AUTHORIZATION

The authorization phase is when we verify that your payment is authorized by you (customer) to prevent fraudulent orders. This process is usually completed within minutes, but may take longer if additional verification is required.

If your card does not authorize or needs additional verification, we will notify you via email or phone with instructions on how to proceed. If no action is taken within 24 hours, your order will not be packaged for shipping and will be cancelled.

SECTION 4: PACKAGING FOR SHIPMENT

Once customers payment has been received and verified, we will then obtain the stock for your item, package it and put it in queue for shipping.

Once your order has been shipped, we will send you an email with your tracking information. To track your package, simply click on the link provided. You can review your order and download your invoice from the “Order History” section of your customer account by clicking “My Account” on our website.

SECTION 5: ORDER SHIPPED

Please allow up to 24 hours for the status of your shipment to accurately be displayed. During this time shipping carrier is processing your package for fast delivery into their tracking system. Thank You for your patience!

On behalf of the entire Tuff Karts staff, we would like to sincerely “Thank You” for your business, and choosing us for all your engineering, design and manufacturing needs!

Learn more about sustainable manufacturing and how you can help.

To help maximize your experience, Tuff Karts support team has provided customers with the following guidelines to ensure your questions are answered in a consistent, timely manner.

Frequently Asked Questions

We invite you to Contact Us to ask questions, provide feedback, report a problem, or get a quote for a heavy-duty cart that best meets your specific needs.